Shipping & Return Policy
*Our delivery partners (USPS) are experiencing record delays due to the surge in online purchases caused by COVID-19. We apologize for this inconvenience.
SHIPPING & PROCESSING TIMES
- Approximate shipping times (does not include weekends and holidays):
- USA ~ 3-5 business days.
- USA Express - 1-2 (business days)
- Rest of the world ~ 4-28 business days.
Orders placed on regular working days e.g. (Monday-Friday) will be processed and shipped in 3-5 business days.
Orders placed on weekends or holidays will be processed and shipped 3-5 days from latest regular working day.
- Orders with Priority Handling ($2.99) will be processed and shipped next day if purchased before 12pm PST (Monday-Friday). If after 12pm PST the order will be shipped out after the second regular working day.
What should I do if the tracking website states my package was delivered, but I never received it?
We are so sorry for the trouble! All shipments come with tracking number that outlines the shipping status. If USPS tracking shows delivery but you did not receive the package on the date indicated by USPS tracking, USPS recommends the following:
CANCELLATION OF AN ORDER
- Once an order is placed, we will not be able to cancel it after 6 hours as your order will already have been processed. Furthermore, a full refund (including shipping costs; if applicable) will be granted within 6 hours of the order being place.
- Any mistake made by the customer when giving shipping information such as wrong address, wrong email address, wrong name, city or country and therefore creating a shipping issue will be at the expense of the customer and the refund policy won't apply.
- We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. It is the responsibility of the customer to provide accurate and sufficient information for the item to be delivered dutifully.
An order may be split into different packages for any of the following reasons:
- Certain items may be on backorder
- Weight restrictions for regular shipping imposed by the post office
- Different warehouse locations. We work from multiple warehouses on different continents to bring you the best selections at an affordable price. Such situation is the reason why some of the writing of our parcels can be written in a foreign language.
- We unfortunately cannot be held responsible should there be any tax implications on the item you purchased.
When can I expect to receive my order?
Our items are in stock and can take up to 5 business days to process. Customers who selected "USPS Standard Shipping" should expect to receive their orders within 3-7 business days from the date of purchase.
Tracking details will be emailed to you once your order has shipped.
Can I change the shipping address once the order has been placed?
If the order hasn't shipped yet, we can still change the address for you. Changing order information will delay the shipment.
Does Free Shipping apply to all orders?
Free shipping only applies to orders shipped within the contiguous United States over $25.00.
Do you ship internationally?
Pod Accessories LLC ships internationally! Shipping prices may vary based on location. You will be able to see the applicable shipping charge reflected in your shopping cart, after you enter the shipping address, at checkout. Taxes and duties do not apply. Thereafter if taxes or duties arise, the customer is responsible for paying the outstanding balance.
We offer international shipping but at this time are unable to ship to select countries. After purchasing an item, you will receive an email notification with tracking information once your order ships.
POD ACCESSORIES LLC does not charge any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. This is the responsibility of the customer. There are different cost per destination, but we strive to keep the charges as minimal as possible. Duties (or Customs Tariffs) are set by the destination country customs authorities and determined based on a combination of country of origin (manufacturing) of the goods being purchased and the classification of that merchandise. International taxes (such as value added, tax, or vat) are set by the destination country.
Do you ship to P.O. Boxes?
Most items can be delivered to P.O. Boxes, however, there are some size limitations.
Do you ship to U.S. military bases?
We are more than happy to ship items to military service members. Please know, that shipping fees are applicable towards orders shipped to overseas military bases.
Make sure you include the unit and box numbers, for APO/FPO/DPO shipping addresses (if assigned). To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses.
I received my tracking details, but it doesn’t show any movement, what should I do?
If it has been more than two days since your order has shipped and movement is not reflected on the shipper’s website or it has been more than 72 hours since the last tracking update, please contact us at email@example.com for further assistance.
Which shipping carriers does Pod Accessories use?
Order shipped within the United States are shipped through USPS. International orders are shipped by UPS, DHL, & Flat Export Canada (Worldwide).
Returns & Exchanges
Effective June 26th 2020
What is your return policy?
Pod Accessories offers a 14-day return policy.
LOVE your memory foam tips/attachments, cases, or other accessories, or we will take it back! We are happy to accept returns requests in the first 14 days of purchase!
If the accessories are un-opened, un-used and purchased from pod accessories.com, we offer a 14-day return policy. The original shipping costs will not be refunded.
If the product is opened, please contact us to see what solution is possible.
For products purchased through other retailers, refunds are at the discretion of the individual retailer. Please contact the retailer for assistance.
What is your exchange policy?
We understand online shopping is tricky, especially shopping for ear tip sizes. If your purchase is before 14 days after delivery and you would like to exchange your size (AirTips Pro: Memory Foam Tips, Dual Hybrid Attachments). Contact us for exchanges, please note shipping is responsible by the purchaser.
*Limited Edition and promotional products are excluded. Must be unworn and in original packaging.
If you would like to return or exchange your order or if there is an issue with the order you received, please contact us and provide your order number and the product you would like to return or exchange.
We will process your refund order once your return has been received. If 14 days have gone by since your purchase, the product is opened, used unfortunately, we cannot issue a refund.
Additionally, if an exchange is issued the possibility for a refund is forfeited.
We will gladly accept your return or exchange, but you need to pay for your own return/exchange shipping. You may request a shipping label from us at any time by emailing us at firstname.lastname@example.org
First in Line (Priority Handling) Return Policy.
In the event a return is issued & First in Line (Priority Handling) is within said order; the cost of this Add-on will be deducted from your returned amount.
Is the “Mystery AirPods Pro Case” add-on refundable?
Absolutely! You have the same 14 days from the time of purchase, however since this is a add-on option the case must be returned with the full order. There will be no exceptions to replacing/returning this add-on option separately. For more information reach out to our amazing support team email@example.com
Other add-ons. (Protection Plan)
In the event of a return and refund issued on orders containing the AirTips Pro Protection Plan that is unused will receive a FULL REFUND. More information visit https://podaccessories.com/pages/protection-plan-policy . These rules are subject to change. Any questions please email firstname.lastname@example.org
What is your cancellation policy?
You can request to cancel your order at any time before your order has shipped.
When will I be refunded for my return?
Your refund will be processed once your return has been received, inspected, and approved.
Will the shipping cost be refunded?
Shipping costs will not be refunded (only applies to orders with paid shipping) for either incoming or outgoing. A full refund (shipping/product cost) if and only if canceled with 6 hours within time of purchase.
Late or missing refund?
If you have not received your refund yet, check your bank account. If a refund is still missing, contact your credit card company, as it may take some time to before it correctly reflects on your statement.
Next, contact your bank. There is sometimes processing time before the refund amount is posted. If all of these steps are done and you still don't have the refund - please email us: email@example.com
"Enhance Your Music Experience"
Michael, CEO & co-founder of Pod Accessories LLC