Orders placed on regular working days e.g. (Monday-Friday) will be processed and scheduled for shipping in 1-3 business days.
Orders placed on weekends or holidays will be processed and scheduled for shipping in 1-3 business days from latest regular working day.
Orders with Priority Handling ($2.00) will be processed and shipped the next business day if purchased before 12pm PST (Monday-Friday). If after 12pm PST the order will be shipped out after the second regular working day.
The shipping team aims to ship out your order as quickly as possible. Due to huge influxes of orders we often receive, it may take 3-5 business days to process your order. We appreciate your patience and always do our best to ship quickly.
Exclusive products, limited edition products, and other one-off collections may take longer than 4-7 days to process, however this is rare. We appreciate your patience! We have an extremely high overall customer service and satisfaction rating for a reason.
General Shipping Questions
CANCELLATION OF AN ORDER
Once an order is placed, we will not be able to cancel it after 90 minutes as your order will already have been processed. Furthermore, a full refund (including shipping costs; if applicable) will be granted within 90 minutes of the order being place.
Any mistake made by the customer when giving shipping information such as wrong address, wrong email address, wrong name, city or country and therefore creating a shipping issue will be at the expense of the customer and the refund policy won't apply.
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. It is the responsibility of the customer to provide accurate and sufficient information for the item to be delivered dutifully.
An order may be split into different packages for any of the following reasons:
Certain items may be on backorder, different warehouse locations or items containing lithium ion batteries. We work from multiple warehouses on different continents to bring you the best selections at an affordable price. Such situation is the reason why some of the writing of our parcels can be written in a foreign language.
We unfortunately cannot be held responsible should there be any tax implications on the item you purchased.
We are so sorry for the trouble! All shipments come with tracking number that outlines the shipping status. If USPS tracking shows delivery but you did not receive the package on the date indicated by USPS tracking, USPS recommends the following:
1. Looking for the package somewhere near your front door or asking your neighbors. Sometimes, postal workers leave packages near doorsteps and not near residential post office boxes. Also, a well-meaning neighbor might have taken your package inside their house for safekeeping or for protection against the rain or other bad weather.
2. Contacting USPS at 1-800-ASK-USPS or contacting your local Post Office directly and explaining that you have delivery confirmation, but no package was actually delivered, and ask them to start a tracking investigation to discover the whereabouts of your missing package.
3. Contacting the USPS Track and Confirm customer service office at 1-800-222-1811.
International orders without USPS please contact our support team (email@example.com)
Our items are in stock and can take up to 5 business days to process. Customers who selected "USPS Standard Shipping" should expect to receive their orders within 3-7 business days from the date of purchase.
USPS Expedited Shipping is available in some regions and you can expect your order in 1-3 business days.
UPS® can expect their orders as soon as 2-4 business days.
Tracking details will be emailed to you once your order has shipped.
If the order hasn't shipped yet, we can still change the address for you. (90 minutes from the time of purchase) Changing order information will delay the shipment.
Free shipping only applies to orders shipped within the contiguous United States over $35.00.
International Shipping free with orders over $50.00.
Most items can be delivered to P.O. Boxes, however, there are some size limitations.
We are more than happy to ship items to military service members. Please know, that shipping fees are applicable towards orders shipped to overseas military bases.
Make sure you include the unit and box numbers, for APO/FPO/DPO shipping addresses (if assigned). To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses.
Pod Accessories ships internationally! Shipping prices may vary based on location. You will be able to see the applicable shipping charge reflected in your shopping cart, after you enter the shipping address, at checkout. Taxes and duties do not apply. Thereafter if taxes or duties arise, the customer is responsible for paying the outstanding balance.
We offer international shipping but at this time are unable to ship to select countries. After purchasing an item, you will receive an email notification with tracking information once your order ships.
POD ACCESSORIES LLC does not pay any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. This is the responsibility of the customer. There are different cost per destination, but we strive to keep the charges as minimal as possible. Duties (or Customs Tariffs) are set by the destination country customs authorities and determined based on a combination of country of origin (manufacturing) of the goods being purchased and the classification of that merchandise. International taxes (such as value added, tax, or vat) are set by the destination country.
Orders shipped within the United States are shipped through USPS & UPS.
International orders are shipped by UPS, DHL, Rrdonnelley & Flat Export Canada (Worldwide).
Returns & Exchanges
We offer a 14-day return policy.
LOVE your accessories, or we will take it back! We are happy to accept returns requests in the first 14 days of purchase!
Exceptions to this rule are dependent whether your order was delayed in shipping. If so, please send our team an email at firstname.lastname@example.org.
If the accessories are un-opened, un-used and purchased from podaccessories.com, we offer a 14-day return policy. The original shipping costs will not be refunded.
If the product is opened, please contact us to see what solution is possible.
For products purchased through other retailers, refunds are at the discretion of the individual retailer. Please contact the retailer for assistance.
For all orders in original packaging you may visit podaccessories.returnly.com to start a return. *PLEASE NOTE* Any retuned items (opened) unless approved by our team will be subject to additional handling fees.
Thank you for understanding!
We understand online shopping is tricky, especially shopping for ear tip sizes. If your purchase is before 14 days after delivery and you would like to exchange your size (AirTips Pro: Memory Foam Tips, Dual Hybrid Attachments). Contact us for exchanges, please note shipping is responsible by the purchaser.
*Limited Edition and promotional products are excluded. Must be unworn and in original packaging.
If you would like to return or exchange your order or if there is an issue with the order you received, please contact us and provide your order number and the product you would like to return or exchange.
We will process your refund order once your return has been received. If 14 days have gone by since your purchase, the product is opened, used unfortunately, we cannot issue a refund.
Additionally, if an exchange is issued the possibility for a refund is forfeited.
For orders shipped inside & outside the United States you will be liable for a return shipping label.
We will gladly accept your return or exchange, but you need to pay for your own return/exchange shipping. You may request a shipping label from us at any time by emailing us at email@example.com
In the event a return is issued & First in Line (Priority Handling) is within your order; the cost of this Add-on will be deducted from your returned amount.
Absolutely! You have the same 14 days from the time of purchase, however since this is a add-on option the case must be returned with the full order. There will be no exceptions to replacing/returning this add-on option separately. For more information reach out to our amazing support team firstname.lastname@example.org
Shipping costs will not be refunded (only applies to orders with paid shipping) for either incoming or outgoing. A full refund (shipping/product cost) if and only if canceled 90 miuntes within time of purchase.